Complaints

The Steiner Academy aims to provide high quality teaching and pastoral care to its pupils and good communication with parents and carers. However, if a parent or carer does have a concern or a complaint, they can expect it to be treated with due care and respect by the Academy.

For general questions or concerns, please use the ‘Sharing Concerns’ form available on the website, on our Policies page, under the heading Complaints and Compliments or from reception. Initially, concerns should be brought to the class teacher or to the phase lead, if this is felt to be more appropriate.

Julie Whitfield is the Lower School phase lead – julie.whitfield@steineracademyhereford.org.uk

Colin Crawford is the Upper School phase lead – colin.crawford@steineracademyhereford.org.uk

They will endeavour to resolve the issue for you and to keep you informed of any outcomes.

However, should your concern not be dealt with to your satisfaction, you can escalate your concern to a complaint, using the processes set out in the Summative Flow Chart of the 3 Stages of the Complaints Process, currently being updated.

Parents and carers can be assured that all complaints will be treated seriously and professionally, managed in line with our agreed policy.  Correspondence, statements and records will be kept confidential except where disclosure is required as part of an investigation, during an Ofsted inspection or where any other legal obligation prevails.  For complaints about a member of staff, this person has a right to know the nature of the complaint and how the Academy intends to deal with it.